Time Warner Cable FAQ

With Time Warner Cable, getting exactly what you need for convenient home services is easy. With great new deals being offered through bundle packages of Internet, phone and cable TV, making the decision to switch to Time Warner Cable is simple. Subscribers will also have access to the latest technology available from 3DTV programming to TWCable TV ® App for iPad®.

Not sure how to get started?

  1. Select the services you want, from Internet, phone and cable
  2. Select the equipment or products needed to install each service
  3. Call Connect Your Home — authorized Time Warner Cable retailer to get your home services set up quickly and affordably

Still searching for an answer?

Give us a call — we're here for you to answer all of your questions to help get you set up with Time Warner Cable services right away! Get in touch with one of our friendly representatives today who can help guide you with more information you need.

How can I find out if Time Warner Cable services are available in my area?

To see if Time Warner Cable services are available in your local area, please enter your information on the form you see throughout our website. You can also give us a call at 888-566-3979 to talk with a representative who will be able to let you know what home services are available to you.

How can I find out the most recent deals available for Time Warner Cable services?

To find out current deals on Time Warner Cable services, visit the Time Warner Cable Current Promotions page or call 888-566-3979 to speak with a representative who will inform you on the most up-to-date deals in home services.

How can I transfer my Time Warner Cable services if I'm moving?

If you're planning on moving to a new place, you'll first have to check if Time Warner Cable services are available in your new area. You can fill out the form at the top of this page with your information to see if Time Warner Cable services are available. You can also give us a call at 888-566-3979 to speak with a representative who will let you know if Time Warner Cable or any other home services are available in your new area.

What is the advantage to bundling my services?

When you bundle your services through Time Warner Cable it saves you money, giving you the best deal on each product offered. You'll also have the added convenience of having all of your services on one monthly bill, versus a separate bill for each service.

How can I get TWCable TV ® App for iPad®?

To download the free TWCable TV ® App for iPad® visit the iTunes® library where you can automatically download the app directly to your iPad®.

How can I find On Demand selections?

You can access Time Warner Cable's On Demand selections by using your remote control to change the channel to Channel 1 and scroll through the listings there. Time Warner Cable also gives you access to free On Demand selections and even let's you watch shows up to three days after they air with the Look Back® feature.

What if I have an issue with billing?

If you have a question about billing, then please call 888-566-3979 to speak with a representative.

What is Time Warner Cable's Wireless Home Networking service?

Time Warner Cable's Wireless Home Networking service allows you to connect up to five different computers in your household to a wireless Internet service provided by Road Runner. To learn more about this service, visit our Wireless Home Networking page or call 888-566-3979 for any questions about installing wireless Internet in your home.

Can I watch 3D programming with Time Warner Cable?

Yes, Time Warner Cable does offer 3D programming. You will need to have a 3D television in order to enjoy the programming or movies that are offered through Time Warner Cable. Sports programming is also offered through Time Warner Cable 3D.

What sports packages are available through Time Warner Cable?

Time Warner Cable offers great deals on sports programming, whether you want to watch football, baseball or a boxing match, you'll find the best options in sports programming through Time Warner Cable. Visit the Sports Packages page to learn more about sports programming.

Can I get pay-per-view selections through Time Warner Cable?

Yes, you can access pay-per-view selections by switching the TV to Channel 1 with your remote control where you can purchase movies or sporting events by following the prompt on your screen. To learn more about On Demand selections, visit our On Demand section of our website.

What international programming options are available through Time Warner Cable?

Time Warner Cable makes the following international programming options available to subscribers: Korean, Filipino, Chinese & Mandarin, Japanese, Vietnamese, French, Russian, Italian, Portuguese, South Asian, Pan-Asian and Farsi programming. To learn more about international programming packages, visit our International Programming section or call 888-566-3979 for additional information.

What parental controls are available for Time Warner Cable services?

Time Warner Cable does offer parental control settings for each of its services. Learn more about the parental controls that are available on cable, Internet and phone services through Time Warner Cable by visiting our Parental Controls page.

How do I contact customer support?

Please visit our Contact Us page where you will find a variety of convenient ways to contact Connect Your Home, an authorized retailer for Time Warner Cable services. For immediate assistance, please call 888-566-3979.

Click here to view the Terms Relating to Time Warner Cable Television