Privacy Policy

This site was created by, and remains controlled by, Connect Your Home, LLC ("CYH"). This Privacy and Security Statement constitutes CYH's privacy policy and security practices regarding your use and/or navigation of this site, and more specifically, the use of your personal information. This site is intended for use by individuals over 18 years of age, and therefore CYH does not knowingly obtain information from users under the age of 18.

Security and Protection of Your Personal Information

CYH collects personal information about you that is provided by you either directly to CYH, or to one or more of CYH's service providers and/or strategic partners ("Site Partner") that work with CYH to provide information, products, and/or services to you. Such personal information may include your name, address, telephone number(s), e-mail address(es), and/or other information that can identify you as a specific individual. CYH is committed to maintaining the security of your personal information (data that can be used to uniquely identify or contact a single individual) obtained through this site. To that end, CYH takes precautions including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. For example, CYH's systems are configured with data encryption technologies and firewalls. When you send your personal information to CYH over the Internet, or if CYH sends such information to service providers over the Internet, your data is protected by 128-bit Secure Socket Layer (SSL) technology to ensure safe transmission.

When CYH Collects Your Personal Information

CYH collects personal information from you when you: (i) become authorized to use this site through a Site Partner; (ii) purchase a product or service from CYH or a Site Partner; (iii) request further information regarding a product or service offered by CYH.

Why CYH Collects Your Personal Information & the Use of that Information

CYH needs to collect and use your personal information in order to: (i) facilitate your orders for services or products; (ii) send you notifications regarding services, products, or information requested; (iii) promote the services of CYH's Site Partners; (iv) respond to your questions or suggestions; and/or (v) improve the quality of this site.

(i) Facilitating Your Ordering of Products and Services. CYH will use your personal information both to facilitate, confirm, and/or process your order of a particular product or service, as well as to assist with the processing of your orders of other products and services in the future. In addition, information collected from you when you order products or services is used, if applicable, to process the billing and payment for these services through your credit card or automatic deduction (electronic funds transfer) account. If you set up a revolving billing and payment account with any of CYH's Site Partners, these ongoing charges to your credit card or automatic deduction account will be billed and collected directly by that particular Site Partner (i.e. service provider).

(ii) Notifications. For those Site Partners that you opt to do business with, they may use your e-mail address or telephone number to contact you in order to confirm or arrange service appointments, answer questions, provide requested information, or to resolve outstanding issues pertinent to the delivery of products or services ordered by you. Likewise, CYH and its Site Partners may use your e-mail address or other contact information to send you notifications about new features, products, services, specials, service providers, promotions or other opportunities available through this site, or to confirm or improve customer service. At all times, you will have the opportunity upon the receipt of such promotional e-mails (which do not pertain directly to the status of any of your orders) to unsubscribe from receiving such promotional e-mails in the future.

(iii) Promote the Services of Site Partners. CYH will not share your personal information in ways other than those disclosed in this privacy statement unless you specifically elect to make such information available to third parties. You can do this by checking the applicable opt in box(es) located on this site. Keep in mind that even if you check such boxes, your opt in elections do not in any way require CYH to share your personal information with anyone. Your election simply gives CYH your permission to do so. Notwithstanding the foregoing, it is up to you to remember that at all times, while CYH aims to work with reputable service providers to offer this site's users a variety of products and services offered by CYH's Site Partners, it remains true that all such services and products offered through this site are provided by third parties that are not under the control of CYH. When choosing to purchase products or services from any service provider (i.e. Site Partner), you must remember that you will be transacting business directly with that Site Partner. The information provided by you and collected by such a service provider will be similar to information that you would provide if you purchased the particular product or service by telephone or in person.

(iv) Respond to Questions/Suggestions. In the event that you submit a question or suggestion to this site, or request assistance in using or accessing this site, CYH will use your e-mail address or telephone number to do so.

(v) Improve the Website. CYH may collect certain information about your computer (i.e. IP address, operating system and Web browser software) for the purpose of assessing the effectiveness of this sites content and traffic. This data allows CYH improve the quality of the website, and may serve to improve your experience on the site the next time you visit. CYH does not track your IP address or collect information about your visits to other Internet sites. Information about you and your use of this site may be collected and grouped with other information collected on this site or other sites or otherwise used in ways that do not personally identify you or constitute personal information. CYH reserves the right to use this type of aggregated or statistical information as CYH deems appropriate, and your use of this site constitutes your acknowledgment and agreement for such use.

Credit Card & Electronic Funds Information

As was mentioned above, CYH may collect your credit card information when doing so is necessary to set up the billing for the services and products that you purchase. If you use automatic deduction (electronic funds transfer and/or ACH) to purchase services or products, CYH will collect account information necessary to set up the billing and payment for the services and products that you purchase. Likewise, when you order a product or service from a Site Partner, CYH may provide your personal information, including credit card or electronic funds information, to the Site Partner from whom you elected to purchase a product or service. You acknowledge and agree that when you purchase a product or service, you are contracting directly with the applicable service provider offering the purchased product or service. CYH may provide the forum for, or actually facilitate the sale and/or processing of your orders, but the applicable service provider will be responsible for the fulfillment, delivery, billing, customer service, warranty and support of its own products and services.

Cookies

CYH does not track or collect information about your visits to other Internet sites. However, certain technical information is automatically collected about your computer each time you request a page during a visit to this site. This information may include your IP address, operating system and Web browser software (e.g., Firefox or Internet Explorer). CYH assigns you a “cookie” — a small amount of non-personal identifying information passed between your browser and a website – each time you visit this site. These "cookies" help CYH better understand user behavior, provide details regarding which part of CYH's website people have visited, and aid in the facilitation and measurement of web searches and advertisements. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Please be aware, however, that by refusing to accept a cookie you will not be able to make optimal use of this site.

Links to Other Sites

This site may contain links to other websites that are not owned or controlled by CYH. Therefore, your use of this site constitutes your acknowledgment that CYH is not responsible for the privacy practices of such other sites, or for those other sites' use of your personal information. For your own protection, CYH encourages you to be aware when you leave this site (to complete surveys or click on advertisements that direct you to other websites) and to read the privacy statements of each and every other website that collects your personal information. This privacy statement applies only to information collected by this website.

Legal Obligations

If required by law, or in the interests of national security or other issues of public importance, and if CYH reasonably determines that such disclosure is necessary or appropriate, CYH may disclose information you have provided in connection with your use of this site or the purchase of products and services.

International Users

Information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. CYH abides by the "safe harbor" framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Safe Harbor Program by visiting: http://export.gov/safeharbor/index.asp

Notifications of Changes

CYH reserves the right to modify or amend this Privacy and Security Statement at any time and for any reason, at its sole discretion. Nevertheless, in the event that CYH plans on using your personal information differently from the manner stated in this privacy policy, CYH will notify you via e-mail or other available means. At that time, you will have the right to decide whether or not CYH uses your information in that different manner. In the event that CYH makes one or more material changes in its privacy policies that do not affect the use of your personal information, CYH will post a prominent notice on the website notifying users of the change(s).

Contacting CYH California Residents and Privacy Rights

California law permits residents who have provided personal information to CYH to request information about disclosure of personal information to third parties for their marketing purposes. As detailed above, CYH's policy is not to disclose personal information collected online or otherwise for any third party's direct marketing purposes except as specifically set forth in this Privacy Policy without first obtaining your consent. As an additional measure, if you need help or have a question regarding your Personal Information, or the products or services offered by any of CYH's Site Partners, please e-mail CYH at info@connectyourhome.com.