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DISH Network Frequently Asked Questions

Pricing, Promotions, and Setup

Q: Does the current promotion require a contract?
A: Yes, our current promotion requires a 24 month commitment.

Q: Can you get Internet service at home from a DISH satellite?
A: No, however, we can search your local area to help you find the best deals on high-speed Internet service.

Q: Do you need a home phone to get DISH?
A: No, you do not need a home phone to setup DISH.

Q: Does DISH bundle with Internet and phone services?
A: Dish Network itself is not an internet or phone provider, but I would be happy to see if we can offer you that service from another company in your area.

Q: Is DISH currently offering any promotions?
A: There are several DISH promotions available to new subscribers, depending on which qualifying package you select. Now, through 7/31/12, new subscribers will receive: three free months of premium programming on HBO, Starz, SHOWTIME, and Cinemax, three free months of BLOCKBUSTER @Home, and a free whole-home HD DVR — the Hopper if you subscribe to America's Top 120 or higher.

Q: Does DISH have a less expensive package?
A: DISH offers a variety of affordable programming packages, including a Flex TV plan with no contract for qualifying customers, as well as packages starting as low as $19.99/month.

Q: Do you need a debit or credit card to get service?
A: Yes, a debit or credit card from any major bank is required to receive service. There are credit requirements to qualify for select DISH Network promotions, but not all of them. A credit card is not needed for monthly payments, though. DISH still accepts check by mail. Another alternative would be to use your debit card to make payments. It is recommended, however, that you set up Autopay and/or paperless billing for the added convenience.

Q: Why do I need to give out my social security number?
A: A social security number is needed because with each professional installation, the average value of equipment is around $1,200. This is part of the reason for the credit qualification.

Q: Do you have a retail store where I can speak with a live person?
A: We do not have a retail store, but we do have 400+ sales associates available to take your call twenty-four hours a day, seven days a week.

Q: How much does it cost to get the service started?
A: There is a $1 hold for the credit approval process, in addition to your first month's payment to get your service activated.

Programming & Channel Packages

Q: What local channels are available in my area?
A: Local channels are available in over 210 local network markets, which represent 100% percent of U.S. homes with televisions. Visit our DISH Network local channels page to see what local channels you'll receive.

Q: Which package includes the channels I want to receive?
A: The quickest way to see which programming package includes the channels you are looking for is by viewing our DISH channel lineup.

Q: Where can I get a list of all international and foreign language channels?
A: Please visit our DISH international programming page to see what foreign language channels are available.

Q: Is there an additional charge to receive local channels?
A: Local channels are included in most core programming packages.

Q: What will it cost to add another television to my package?
A: Depending on what type of receiver(s) is needed for your system, there may or may not be an additional cost. For example, if you want to connect two televisions using one standard dual room receiver, there is no additional cost. Visit the HD receivers page to learn more about the different DISH receivers available.

Installation

Q: How long does installation take?
A: Installation time varies depending on the number of TVs that are installed, but a general rule of thumb is two TV installations are completed in approximately 1 ½ hours and four TVs can be installed in 2 hours.

Q: How long will it take to get DISH installed in my home?
A: We can install DISH service in your home between 24-48 hours.

Q: How soon can my DISH be installed?
A: Most installations can be completed in 48 hours from the time of ordering, and if local installers are available in your area you may be installed in as little as 24 hrs.

Q: Will wiring be installed in my house just like the cable company does?
A: Yes. Most installations will be completed with new, high quality cabling for the clearest digital picture on your TV.

Q: Can my service be installed using my existing cable jack outlets in my wall?
A: If your existing cable jack outlet is of sufficient quality, our installers may be able to provide DISH service through it.

Equipment